What to do when a student fails a course

If a student fails a course, you have two options:

1. Reactivate the course so the student can continue working on it. This option retains all previous course progress. 
2. Purge course progress, which erases all activity so the student must start over. 

Start at the Student Enrollments page and locate the student's name (search email address or part of the student's name and click "Requery" (blue arrow on screenshot below).

There will be one entry for each course or lesson the student is enrolled in. Find the failed course and click directly on the student's name for that course (red arrow).

On the Course Progress page, select RESET ENROLLMENT to reactivate the course and all progress so the student can access it again. 

OR

Select PURGE COURSE PROGRESS to reset the entire course, including all previous work in that course.